About Us
NaviCall Inc. is a BPO company specialized in outsourcing medical office management processes. Offering comprehensive contact and call center services, billing advice, medical team support, appointment scheduling and more. As a result of an initiative that started in 2015, and as today, plans to project itself as o ne of the main providers of services and administrative tasks at a regional level.
WHAT DO WE OFFER?
As a BPO company, NaviCall Inc. provides remote professional and administrative support to medical facilities, fulfilling the role of contact center our clients with their patients, as well as personalized medical customer service, carrying out a meticulous follow-up to each patient’s need. To achieve this, we have qualified medical and administrative staff to guarantee our customer service, care, experience and results.
Services we offer
Inbound/Outbound calls
Inbound call services involve handling incoming calls from patients, hospitals, or any other practice. These services may include answering questions, resolving issues or concerns, scheduling appointments, taking requests for clinical or administrative staff, and providing general information about products or services in your practice.
Outbound call services involve making outgoing calls to patients. These services may include follow-up calls, customer surveys, appointment reminders, and other types of customer outreach.
Medical Scribes
Services involve a trained professional who works alongside healthcare providers to assist with patient documentation, electronic health record (EHR) management, and administrative tasks. Scribes help physicians and other healthcare providers focus on patient care by taking care of the documentation and record-keeping tasks that are essential but time-consuming.
Referral Department Management
Services may include managing the referral process, coordinating with the referred provider, obtaining authorization from insurance companies, and scheduling appointments for patients. These services can help improve the patient’s experience and ensure that patients receive the care they need.
Billing Department Services
Services may include processing insurance claims, submitting invoices to patients, following up on unpaid invoices. These services can help healthcare providers maximize their revenue and ensure that patients understand their financial responsibilities.
Electronic Medical Records Management
Services involve the storage and management of patient medical records using electronic health record (EHR) systems. These services are essential for healthcare providers to streamline patient care, improve communication among healthcare providers, and ensure the accuracy and completeness of patient information. Services may include accessing EHR systems, managing access to patient information, ensuring compliance with HIPAA regulations.
Check-in representatives
A check-in representative is typically the first point of contact for patients when they arrive at a medical practice. They greet patients, verify their information, check them in for their appointments, and answer any questions they may have about the practice or their visit. They may also be responsible for verifying insurance information prior office visits, collecting co-pays or other payments, and directing patients to the appropriate healthcare providers or services.
Get in touch with us !
We are looking forward to meet your medical office needs. Leave us your contact information now.